Privacy Policy

Last updated: August 25, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to HWHR LLC, 1535 N Western Ave, Chicago, IL 60622.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Illinois, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Emergency Service Request means any urgent request for hot water heater repair or plumbing services that requires immediate attention.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website and hot water heater repair services provided by the Company.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Hot Water Heater Repair, accessible from https://hwhrhotwaterheaterrepairchicago.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Property details (for service location)
  • Emergency contact information
  • Service history and preferences
  • Payment information (processed through secure third-party payment processors)
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Service-Related Data

As a hot water heater repair and plumbing service provider, We also collect:

  • Service requests and scheduling information: Details about your service needs, preferred appointment times, and scheduling communications
  • Property information: Basic details about your property necessary for providing plumbing services
  • Service history: Records of services provided, parts used, and warranty information
  • Emergency service data: Information collected during urgent service requests, which may be processed under legitimate interest when immediate action is required
  • Communication records: Phone calls, text messages, and email communications related to service provision

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

The technologies We use include:

  • Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
  • Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other related website statistics.
  • Call Tracking and Analytics: We use WhatConverts and similar services to track phone calls, form submissions, and other conversions. This helps us understand which marketing efforts are most effective and improve our service quality. WhatConverts may collect:
    • Phone call recordings and transcriptions (where legally permitted)
    • Call duration and timing
    • Caller location data
    • Referral source information
    • Form submission data and lead attribution

Types of Cookies We Use:

  • Necessary / Essential Cookies (Session Cookies): These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
  • Cookies Policy / Notice Acceptance Cookies (Persistent Cookies): These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies (Persistent Cookies): These Cookies allow us to remember choices You make when You use the Website, such as remembering your contact preferences.
  • Analytics and Performance Cookies: These help us understand how visitors interact with our website and track conversion events through services like WhatConverts.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service: Including to monitor the usage of our Service and provide hot water heater repair services.
  • To manage Your Account: To manage Your registration as a user of the Service and maintain your service history.
  • For the performance of a contract: The development, compliance and undertaking of service contracts for hot water heater repairs and plumbing services.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding service appointments, emergency repairs, follow-up communications, and service-related updates.
  • To provide You with service information: Including appointment confirmations, service reminders, maintenance recommendations, and information about our hot water heater repair services.
  • To manage Your service requests: To schedule, attend and manage Your service requests and emergency repairs.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
  • For other purposes: We may use Your information for data analysis, identifying service trends, determining the effectiveness of our marketing campaigns, and to evaluate and improve our Service, repair processes, and customer experience.

Sharing Your Personal Data

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers including WhatConverts (for call tracking and analytics), payment processors, scheduling software providers, and other technology vendors that help us provide our services.
  • With Subcontractors: In cases where we work with licensed plumbing professionals or other service providers, we may share necessary contact and service information to complete your repair request.
  • For business transfers: We may share or transfer Your personal information in connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • For emergency services: In emergency situations, we may share necessary information with emergency responders or utility companies to ensure your safety and property protection.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data according to the following schedule:

  • Service records and history: Retained for 7 years to support warranty claims and service continuity
  • Contact information: Retained while you remain an active customer and for 3 years after your last service
  • Payment information: Retained only as long as necessary for transaction processing and as required by law
  • Emergency service records: Retained for 3 years for safety and liability purposes
  • Marketing communications data: Retained until you opt out or request deletion
  • Usage Data: Generally retained for 2 years for internal analysis purposes

We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and by our Service Providers. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

You may contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note that for active service customers, we may need to retain certain information for warranty purposes and legal compliance.

Please note that We may need to retain certain information when we have a legal obligation or lawful basis to do so, including service records required for warranty claims and safety documentation.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability
  • Respond to emergency situations affecting health or safety

Security of Your Personal Data

The security of Your Personal Data is important to Us. We implement appropriate technical and organizational security measures including:

  • Encrypted data transmission and storage
  • Secure payment processing through certified third-party processors
  • Limited access to personal data on a need-to-know basis
  • Regular security assessments of our systems and Service Providers

However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Illinois State Law Compliance

As a business operating in Illinois, we comply with applicable Illinois privacy laws including:

  • We do not collect biometric identifiers or biometric information as defined under the Illinois Biometric Information Privacy Act
  • We comply with Illinois breach notification requirements
  • We honor Illinois residents’ rights regarding their personal information

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

For material changes, We will provide additional notice via email to active customers or a prominent notice on Our Service, prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: hwhrllc@gmail.com
  • By phone: (312) 661-2770
  • By mail: HWHR LLC, 1535 N Western Ave, Chicago, IL 60622

For data-related inquiries, please contact us during business hours: Monday-Friday 8:00 AM – 6:00 PM, Saturday 9:00 AM – 4:00 PM (Central Time).