Terms and Conditions

Last updated: August 25, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to HWHR LLC, 1535 N Western Ave, Chicago, IL 60622.
  • Country refers to: Illinois, United States
  • Customer or You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Emergency Service means urgent hot water heater repair or plumbing services required to prevent property damage, health hazards, or safety issues.
  • Estimate means a preliminary assessment of repair costs provided by the Company, which may be subject to change upon actual inspection of the equipment or property.
  • Service refers to the Website and hot water heater repair services provided by the Company.
  • Service Area means the Chicago metropolitan area and surrounding communities where the Company provides services, as determined by the Company’s current service capabilities.
  • Service Call means a scheduled or emergency visit by Company technicians to provide hot water heater repair or related plumbing services.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service and provision of hot water heater repair services.
  • Website refers to Hot Water Heater Repair, accessible from https://hwhrhotwaterheaterrepairchicago.com/
  • Work Order means the written or verbal agreement specifying the services to be performed, parts to be installed, and associated costs.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the provision of hot water heater repair services, forming the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service and receipt of repair services.

Your access to and use of the Service, as well as your request for repair services, is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, customers and others who access or use the Service or request repair services.

By accessing or using the Service or requesting repair services, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service or use our repair services.

You represent that you are over the age of 18 and have the legal authority to enter into this agreement. The Company does not permit those under 18 to use the Service or request services without parental consent.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website or request services.

Intellectual Property Rights

Company Ownership

The Service, Website, and all content, features, and functionality thereof are and will remain the exclusive property of HWHR LLC and its licensors. The Service and Website are protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Proprietary Content

All content on the Website, including but not limited to:

  • Text, graphics, logos, images, and photographs
  • Software, code, and website functionality
  • Business methods, repair techniques, and proprietary processes
  • Company name, logos, and branding materials
  • Service descriptions and pricing information
  • Customer testimonials and reviews

Are the exclusive property of HWHR LLC and are protected by intellectual property laws.

Restrictions on Use

You may not:

  • Copy, modify, distribute, sell, or lease any part of our Services or included software
  • Reverse engineer or attempt to extract the source code of our software
  • Use our trademarks, logos, or branding without written permission
  • Create derivative works based on our content or services
  • Use our business methods or proprietary repair techniques for commercial purposes

Service Terms

Service Area and Availability

Our services are available within our designated Service Area in the Chicago metropolitan region. Service availability may be limited by weather conditions, technician availability, and other factors beyond our control.

We reserve the right to decline service requests outside our Service Area or when we determine that we cannot safely or effectively provide the requested services.

Scheduling and Appointments

Regular Service Appointments:

  • Service appointments must be scheduled in advance through our Website or by calling (312) 661-2770
  • We will provide estimated arrival times but cannot guarantee exact timing due to the nature of repair work
  • Customers must provide reasonable access to the service location and ensure utilities (water, electricity) are available

Emergency Services:

  • Emergency services are available for urgent situations that pose immediate risk to property or safety
  • Emergency service rates apply and will be disclosed before work begins
  • We will make reasonable efforts to respond to emergency calls promptly but cannot guarantee specific response times

Cancellation Policy

  • Customer Cancellations: Customers may cancel or reschedule appointments with at least 2 hours notice during business hours
  • Company Cancellations: We reserve the right to cancel appointments due to weather, safety concerns, or technician availability
  • No-Show Policy: If customer is not available at scheduled appointment time, a service call fee may apply

Estimates and Pricing

  • Estimates provided over the phone or through the Website are preliminary and subject to change upon actual inspection
  • Final pricing will be provided before work begins and must be approved by the customer
  • Emergency service calls may include diagnostic fees
  • All prices are subject to applicable taxes

Payment Terms

  • Payment is due upon completion of services unless other arrangements are made in advance
  • We accept cash, check, and major credit cards
  • For larger repairs, payment plans may be available at our discretion
  • Late payment charges may apply to overdue accounts
  • Disputed charges must be reported within 30 days of service completion

Warranty and Service Guarantees

  • We provide a 90-day warranty on labor for completed repairs
  • Parts warranties are governed by manufacturer terms
  • Warranty does not cover damage due to misuse, normal wear and tear, or conditions beyond our control
  • Warranty service requires retention of original work order documentation

Customer Obligations

Property Access and Conditions

  • Customer must provide safe and reasonable access to work areas
  • Customer is responsible for moving personal property that may obstruct repair work
  • Customer must disclose known hazards (asbestos, lead, electrical issues) before service begins
  • Customer must ensure pets are properly restrained during service calls

Utilities and Permits

  • Customer is responsible for ensuring water and electrical service are available and safe to use
  • Customer is responsible for obtaining any required permits for work (we will advise when permits are needed)
  • Customer must provide accurate information about previous repairs or modifications

Limitation of Liability

Service Limitations

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You for the specific service that gave rise to the claim, or $500, whichever is greater.

Excluded Damages

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever including, but not limited to:

  • Water damage occurring after completion of repairs
  • Damages for loss of business, profits, or data
  • Damages resulting from pre-existing conditions not disclosed by customer
  • Property damage caused by customer negligence or failure to follow maintenance recommendations
  • Damages occurring due to building code violations or structural issues beyond our scope of work

Property Damage

Our liability for property damage is limited to direct damage caused by our negligence during the performance of services. We are not liable for:

  • Pre-existing damage discovered during service
  • Damage to property not directly related to our work area
  • Damage caused by customer’s failure to follow post-service instructions
  • Normal wear and tear on building systems

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

Professional Standards and Licensing

The Company and its technicians maintain appropriate licensing and insurance as required by Illinois law and local jurisdictions. We carry general liability insurance and are bonded for customer protection.

All work is performed in accordance with applicable building codes and industry standards. However, customers are responsible for ensuring that any modifications or repairs comply with local building codes and homeowner association requirements.

Communication and Call Recording

By using our services, you consent to:

  • Recording of phone calls for quality assurance and training purposes
  • Text message communications regarding service appointments and follow-up
  • Email communications for service confirmations and customer satisfaction surveys
  • Use of tracking technologies to improve our service delivery

Force Majeure

The Company shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other cause beyond the reasonable control of the Company.

Termination

We may terminate or suspend Your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. However, warranty obligations for completed work will remain in effect according to their terms.

Dispute Resolution

Informal Resolution

If You have any concern or dispute about the Service or our repair work, You agree to first try to resolve the dispute informally by contacting the Company at (312) 661-2770 or hwhrllc@gmail.com.

Governing Law

The laws of the State of Illinois, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.

Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Chicago, Illinois, and the parties irrevocably submit to the jurisdiction of such courts.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service.

Without limiting the foregoing, the Company provides no warranty that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free.

Important Note: The above disclaimer applies to the Website and digital services only. Physical repair services are subject to the warranty terms specified in the “Warranty and Service Guarantees” section above.

Consumer Protection

Illinois Consumer Rights

Illinois customers have specific rights under state consumer protection laws. Nothing in these Terms is intended to waive rights that cannot be waived under Illinois law.

Right to Cancel

For non-emergency services, customers have the right to cancel service within a reasonable time before the scheduled appointment without penalty.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By email: hwhrllc@gmail.com
  • By phone: (312) 661-2770
  • By mail: HWHR LLC, 1535 N Western Ave, Chicago, IL 60622
  • Business Hours: Monday-Friday 8:00 AM – 6:00 PM, Saturday 9:00 AM – 4:00 PM (Central Time)
  • Emergency Service: Available 24/7 for urgent repairs